Questions, answered
Shipping, returns, the products and the launch. Not here? Ask us.
Ordering
Can I buy anything right now?
Not yet. The full catalog is live to browse, and online purchasing opens soon. Use the email box on any product page and we will tell you the day it opens.
Will prices change when purchasing opens?
The prices on the site are the prices we intend to sell at. If anything changes before launch, the product page is updated first.
Shipping
How fast do orders ship?
Orders are packed to order and leave our U.S. warehouse within 1–2 business days. Most deliveries arrive 3–6 business days after dispatch, and you get a tracking link by email when the parcel ships.
Is shipping free?
Standard U.S. shipping is free on orders over $75. Orders under $75 ship for a flat $7.95. We ship within the United States only for now.
Returns
What is the return policy?
Unused items in their original condition can be returned within 30 days of delivery for a refund or an exchange. Full details are on the returns page.
My item arrived damaged. What now?
Email us a photo within 7 days of delivery. We ship a replacement right away and you do not need to send the damaged item back.
Products
Are the mugs and plates dishwasher safe?
Enamelware is dishwasher safe. Insulated bottles and tumblers last longest when hand washed with warm soapy water and a bottle brush.
Do you gift wrap?
Every order is packed gift-ready in protective, recyclable materials. Gift sets come in a keepsake box and can be shipped straight to the recipient.
Account
Why create an account before purchasing is available?
An account keeps your wishlist and saved addresses in one place, and your order history will live there once purchasing opens.
How do I reach you?
Use the contact page. We reply within one business day.